Refund & Cancellation

Refund & Cancellation

  • * Operators may change their cancellation policy at any time.
  • * Service tax amount,Operator Service Charge amount and Citibus Service Charge amount wont be refunded back to the customers.
  • * Please read the cancellation terms provided while booking the ticket against each travel operator.
  • * If the customer cancels the bus booking, Citibus will refund the purchase price after deducting the discount amount, and any other applicable bank and cancellation charges / penalty.
  • * Refunds processed for cancelled tickets will be transferred to the passenger's bank account, debit / credit card.
  • * Any refunds can happen within 3 to 7 working days.
  • * Please note that the cancellation fee and cancellation period may differ from one bus operator to another.
  • * No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).
  • * Cancellation charges are applicable on Original fare but not on the Discounted Fare.Cancellation includes payment gateway charges also.
  • * Operator may cancel the ticket at any time.If the service was cancelled,Passenger will be getting full refund.
  • * Ticket cancellation can either be requested online.,
  • .* Partial cancellation is not allowed.
  • For example: If customer book 3 seats as x,y,z in one ticket then He/she are not allowed to cancel single seat that may be x or y or z. customer is only allowed to cancel total ticket associated with all seats
  • * MSRTC Service cancellation: Customer(Passenger) has to visit near by Depot with Print Ticket , Id Proof and one written Application for refund, Visit to Depot manager, They will get refund in cash, if Not get any response from Depot manager then send us all Details to Us on citibushelp@gmail.com.
  • By using our services, you are agreeing to all of the terms and conditions listed on the website.

    Partial Payment:

    customers who opt for this option are required to pay up the balance 80% share with in the suggested expiry timelines, failing which there will be ZERO refund. The same case applies even incase of cancellations before the expiry timeline.

    For more queries write us at citibushelp@gmail.com